Time-bound delivery of services Act to be fully implemented from April

PANAJI: Chief Minister Manohar Parrikar has said that the Goa (Right of Citizens to Time-bound Delivery of Public Services) Act, 2013 will be fully implemented from April 1, 2018.
“Currently, the Act is being implemented partially and it will be notified totally from April 1,” he said.
The Chief Minister was speaking to media on Thursday at his official residence after launching of the common service delivery portal for urban local bodies.
Urban Development Minister Francis D’Souza and senior officials of the department were also present.
Parrikar further said that the payment of all kinds of government taxes will be made online from April 1. He said that currently around 40 per cent tax revenue is being collected online.
The common service portal launched for all the municipalities in the state has been designed and developed on the lines of electronic service delivery portal, operating in the state of Telangana, namely e-seva and mee-seva wherein services are rendered through citizen service centres and through the web.
According to the officials, the development and testing of the portal was done by the National Informatics Centre (NIC) and closely monitored by the directorate of municipal administration. Totally, 17 services have been made available on the portal which includes the online payment features.
Citizens can avail online services for birth certificate, correction of birth certificate, death certificate, correction of death certificate, search panchayat birth and death certificates, online payment of house tax, transfer of house tax, online payment of trade licence and signboard fees, application for trade and signboard licence, application for NOC for water and electricity connections, online payment of shop rent, booking of halls, night soil tanker, hearse van, application for income certificate and to file complaints.
It was further informed that two payment gateways – PAYU and HDFC payment – have been integrated into the portal through M/s Kotak Mahindra Bank and HDFC bank, respectively and the services rendered by both the banks are free of cost to the public.
According to the government, the process of digitalising birth certificates and creation of a repository to host digitally signed birth and death certificates is in progress and the councils have been instructed to procure DSC tokens for their signing authorities to digitally sign the certificates. The development of an app to render the above services through mobile is to be taken up in the next phase.
Parrikar further suggested to the directorate of municipal administration officials to include app in the portal for posting of garbage-related issues with photographs by the public. He also suggested taking the Goa Solid Waste Management Corporation into confidence in this regard.
Meanwhile, the Chief Minister informed that so far 350 public grievances, which have been submitted through the online system, have been resolved. He said that he is tracking complaints on a daily basis.

Source:: The Navhind Times

Leave a Reply

Your email address will not be published. Required fields are marked *